Inside Pingoo: Multilingual Coaching for Diabetic Foot Patients
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How an AI patient-coaching agent reinforces daily foot checks, footwear habits, and escalation triggers between wound clinic visits.
Between clinic visits, the diabetic foot patient is on their own — and that's where most preventable wounds start. Pingoo is the patient-facing coaching agent designed to close that gap in the patient's own language, on their own phone, at any hour.
What Pingoo does for DFU patients
- Daily foot-check reminders with a simple photo submission flow
- Footwear coaching — how to inspect shoes, break in offloading devices, and spot pressure points
- Symptom triage — redness, drainage, new numbness routed to the right escalation path
- Post-visit reinforcement of the clinician's specific instructions in plain language
- Multilingual delivery so the message survives translation gaps that often undermine adherence
Why this matters for the 85%
Roughly 85% of diabetes-related amputations are preventable with early detection and consistent daily care. But 'consistent' is the hard part: patients forget instructions, misinterpret warning signs, or wait days to call. Pingoo turns the clinician's plan into a daily conversation instead of a discharge sheet.
How it fits the wound care workflow
- Clinician documents the visit with the AI scribe for wound care.
- Care plan, offloading orders, and red-flag criteria flow into Pingoo automatically.
- Patient interacts with Pingoo daily; concerning responses generate a clinician alert.
- Photos and self-reports feed back into the same wound healing software record the team already uses.
Where it lives in the DFU program
Pingoo complements structured diabetic foot care protocols in the clinic and continuous tracking in the healing dashboard. Together, they give the patient a coach, and give the clinician a signal — long before the next scheduled visit.