Pingoo: 2am DFU Coaching That Keeps Patients on Track Between Visits
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Most DFU setbacks happen between clinic visits. A conversational coach fills the gap when patients have questions at odd hours.
Diabetic foot ulcers stall because of what happens between visits, not during them. Missed dressing changes, unnoticed drainage, wrong socks, walking barefoot to the bathroom — none of it shows up until the next appointment, sometimes two weeks later.
What Pingoo does
Pingoo is a conversational DFU coach patients can message any time. It answers questions about dressings, offloading, footwear, glucose targets, and warning signs in the patient's language. When answers exceed its scope — new drainage, fever, sudden swelling — it escalates to the clinical team with a structured summary.
Why it fits diabetic foot ulcer care
- Long intervals between visits. Two weeks is a long time for a wound that can double in size in seven days.
- Adherence is the outcome variable. Studies consistently show offloading adherence, not dressing choice, drives healing.
- Odd-hour anxiety. Patients notice drainage at night and either ignore it or head to the ED. A coach that answers at 2am handles both extremes.
What clinicians see
Every Pingoo conversation summarizes into the chart. The clinician opens the next visit already knowing what the patient asked, what was answered, and what was escalated — no manual reconciliation. The summary lives inside the AI-powered EMR for wound care alongside the healing trajectory.
Where it fits in the DFU workflow
Pingoo pairs with in-clinic diabetic foot care and the healing trajectory on the healing dashboard, closing the loop between what was taught at the visit and what the patient does the other 13 days of the month.
Read the full breakdown: Pingoo for Podiatry.