Per-visit wound care software pricing: FAQ for practice administrators

Per-visit pricing sounds simple until procurement asks the specifics. These are the questions that come up most often when wound care practices evaluate moving off per-seat contracts.

What counts as a billable "visit"?

A visit is billed when documentation is completed for a patient encounter — a note, measurement, or coded chart is produced. Scheduled-but-cancelled and no-show visits are not billed.

What happens in a slow month?

You pay only for documented visits. There is no minimum, no seat floor, and no renewal true-up. A month with 40 visits costs a fraction of a month with 400.

How does this work for a one-day-a-week nurse practitioner?

Seats price the NP as if they worked full-time. Per-visit pricing charges roughly 2% of the visit's reimbursement, regardless of how many days a week they see patients. See Modernizing the business of wound care for the full comparison table.

Do credit packs expire?

No. Credits carry across months. If you buy a pack and use half in Q1, the rest is available in Q2 or Q4.

Can we cover every provider on day one instead of metering?

Yes. Practices that want predictable budgeting can enable all providers with no per-user bill and still pay per documented visit.

What if a locum only works two weeks?

They document during those two weeks, you pay for those visits, and there is no seat to cancel afterward. No setup, no commitment.

Does per-visit pricing include imaging, scribing, and coding?

Yes. A documented visit bundles the work of the six agents — AI scribe, wound imaging, charting, coding, healing analytics, and patient education. There are no per-module upcharges.

How does billing reconciliation work?

You see cost-per-documented-visit, codes captured, and clinician hours returned to care on a monthly statement. Invoices reconcile to the visit log, not to a seat roster.

What about EHR integration during onboarding?

There is no integration to wait on. You can start a free trial and document visits the same day; integration is optional and added later if needed.