Inside Ask Pingoo: The Chart-Auditor Agent That Catches LCD Gaps Before Signature
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How WoundScribe's Ask Pingoo agent audits wound notes in real time — checking LCD criteria, missing measurements, and documentation gaps before the chart is signed.
Most wound care denials trace back to something small that was missing at signature: a conservative care duration, a vascular assessment, a measurement in the wrong units. Ask Pingoo is the chart-auditor agent that reviews the note before the clinician signs it.
What Ask Pingoo checks
- LCD criteria coverage. Confirms the documentation supports the payer's local coverage determination for the planned procedure.
- Required measurements. Flags missing length, width, depth, undermining, or tunneling values.
- Conservative care history. Verifies duration and modalities of prior care are documented — critical for skin substitute coverage.
- Vascular and infection status. Ensures ABI, pulses, or infection signs are captured when the wound type requires them.
- Signature blockers. Highlights any gap that would fail an audit before the encounter is closed.
Why pre-signature auditing matters
Post-hoc audits catch problems after the claim is denied. Ask Pingoo catches them while the patient is still in front of the clinician — when a missing measurement takes 30 seconds to fix instead of a week of appeals.
How it works with the rest of the platform
Ask Pingoo sits between the AI scribe for wound care and the AI-powered EMR for wound care. The scribe drafts, Pingoo audits, the clinician signs. Findings feed WISER claims and compliance so payer-specific rules apply automatically.
What clinicians see
A short checklist in the note view: green for satisfied criteria, yellow for soft gaps, red for signature blockers — each linked to the exact chart section that needs attention.